BPO Summit Brazil

Day 1 Programme, 19-Jun-2012

Summary : The conference starts with registration,discuss on structuring the project team of transition services back-office and preparing the governance model of operation.

08:30 AM  -  09:00 AM
Reception and registration for the workshop

09:00 AM  -  11:00 AM
CASE STUDY: A WORKSHOP : How to plan implementation and growth of operations through outsourcing

11:00 AM  -  11:15 AM
Networking coffee break

11:15 AM  -  11:25 AM
Registration for the Summit

11:25 AM  -  11:30 AM
Opening of the 1st day of the Summit by the President of Mesa
Ronilson Carassini , Senior Manager of Business Development , CAPGEMINI CONSULTING, TECHNOLOGY OUTSOURCING

11:30 AM  -  12:30 PM
CASE STUDY: Achieving operational excellence in the processes of the CSC - Leveraging productivity and excellence in the processes
Marco Ramos , Process Manager and Quality of CSC , WHITE MARTINS INDUSTRIAL GASES LTD.

12:30 PM  -  13:30 PM
How to be a managed service center BPO
Felix Massun , Vice President of Business Development , CAPGEMINI

13:30 PM  -  14:30 PM
Lunch

14:30 PM  -  15:30 PM
CASE STUDY: Structuring the project team of transition services back-office and preparing the governance model of operation
Adriana Alves de Sousa , Accounting Specialist CSC , SHARED SERVICES CENTRE ALGAR

15:30 PM  -  16:30 PM
CASE STUDY: Watch this lecture how a process BPO criticidades and can withstand the challenges of the Information Technology

16:30 PM  -  00:01 AM
Closing of Day 1 of Summit

Day 2 Programme, 20-Jun-2012

Summary : The conference starts with registration,discuss on managing outsourcing workforces - How to find, develop and motivate a talented outsourced

08:30 AM  -  09:00 AM
Reception and registration for the workshop B

09:00 AM  -  11:00 AM
CASE STUDY: WORKSHOP B : Promoting the uptake of the culture of outsourcing - How to minimize the internal resistance in the process of migrating to outsourced services

11:00 AM  -  11:25 AM
Networking coffee break

11:25 AM  -  11:30 AM
CASE STUDY: Opening of the 2nd day of the Summit by the President of Mesa

11:30 AM  -  12:30 PM
Develop a corporate governance model that serves as the basis for process outsourcing
Gaspar Jr. Career , Financial Administrative Officer , HI

12:30 PM  -  13:30 PM
Transition of Client Services for BPO partner
Ronilson Carassini , Senior Manager of Business Development , CAPGEMINI CONSULTING, TECHNOLOGY OUTSOURCING

13:30 PM  -  14:30 PM
Lunch

14:30 PM  -  15:31 PM
CASE STUDY: Ensuring compliance and mitigating risks in BPO operations
Paul Holland , Superintendent of Operations , Chartis INSURANCE OF BRAZIL

15:30 PM  -  16:30 PM
CASE STUDY: Managing outsourcing workforces - How to find, develop and motivate a talented outsourced
Rosane Rodrigues , IT Manager , CUMMINS

16:30 PM  -  00:00 AM
Closing of Day 2 of Summit

Day 3 Programme, 21-Jun-2012

Summary : The conference starts with registration,discuss on how to define what can be outsourced without compromising the quality of processes.

08:50 AM  -  09:00 AM
Reception and registration for workshop C

09:00 AM  -  11:00 AM
CASE STUDY: WORKSHOP C : The Evolution of a Shared Services Center and transformation to a BPO

11:00 AM  -  11:25 AM
Networking coffee break

11:25 AM  -  11:30 AM
Opening of the 3rd day of the Summit by the President of Mesa

11:30 AM  -  12:30 PM
CASE STUDY: How to structure SLA allows control and visibility of the processes of outsourcing
Thais Lasmar Falqueto , Superintendence of CSC , ALL - AMERICA LOGISTICS

12:30 PM  -  13:30 PM
Lunch

13:30 PM  -  15:30 PM
Interactive Session: How to define what can be outsourced without compromising the quality of processes
Ricardo Borges , Manager , GROUP SIMES

15:30 PM  -  16:00 PM
Networking coffee break

16:01 PM  -  17:30 PM
Interactive Session: X Outsourcing Insourcing

17:30 PM  -  00:00 AM
Closing of the 3rd day of the Summit