Trade Shows » Conferences » Business Services » United Kingdom » London » The Claims Forum-Personal Lines and SME
The Claims Forum-Personal Lines and SME
| Venue: | Hilton London Tower Bridge Hotel | ||
| Country: | London, United Kingdom | ||
| Start Date: | End Date: | ||
| Categories: | Business Services | ||
CONFERENCE DESCRIPTION
The Claims Forum-Personal Lines and SME conference will be a very unique category of a conference that will be highlighting the topic of service claims. The conference will help the participants to explore the best ways in which the insurers can fund the right balance between delivering a positive claim experience and reducing the costs.
The Claims Forum-Personal Lines and SME will be an excellent opportunity for those professionals who are involved in the field of insurance like the claim directors and their teams who can all come together and discuss about the latest issues and trends prevalent in the industry like the regulatory uncertainty, rising fraud, the talent gap, the sector specific challenges and many more such issues.
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Conference Programme
Day 1 Programme, 03-Jul-2012
Summary : The conference starts with opening remarks from chairman,discuss on the Legal services act: the potential of alternative business structures
09:00 AM - 09:05 AM
Welcome address by Marketforce
09:05 AM - 09:10 AM
Chairman's opening remarks
09:10 AM - 09:45 AM
PANEL DISCUSSION
09:45 AM - 10:05 AM
Optimising customer communication: the role of online and channels
Ian Thompson, UK Personal Motor Director, MORE TH>N
10:05 AM - 10:45 AM
Advisory session
10:45 AM - 10:55 AM
Questions
10:55 AM - 12:35 PM
Refreshments
12:35 PM - 13:45 PM
Lunch
13:45 PM - 14:05 PM
Winning the war on leakage
David Williams, Chair CII Underwriting Faculty, MD Claims & Underwriting, Biography
14:05 PM - 14:25 PM
Advisory session
14:25 PM - 14:45 PM
Preventing, detecting and prosecuting claims fraud
Mihir Pandya, Fraud Manager, Biography
14:45 PM - 14:55 PM
Questions
14:55 PM - 15:15 PM
Finders, keepers: recruiting and retaining a talented claims team
Caspar Bartington, Relationship Manager, Education, The Chartered Insurance Institute
15:15 PM - 15:35 PM
Advisory session
15:35 PM - 15:55 PM
CASE STUDY: RSA Canada: Hiring and training based on skills not
15:55 PM - 16:05 PM
Questions
16:06 PM - 16:35 PM
Refreshments
16:35 PM - 16:55 PM
INTERVIEW working within a new regulatory regime
16:55 PM - 17:00 PM
Questions
17:00 PM - 17:20 PM
The Legal Services Act: the potential of Alternative Business Structures
17:20 PM - 17:25 PM
Questions
17:25 PM - 17:45 PM
KEYNOTE CLOSING ADDRESS
17:45 PM - 17:50 PM
Questions
17:50 PM - 00:00 AM
Chairman's closing remarks and end of conference
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