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Consumer Experience And Service Excellence Summit And Awards
| Venue: | Movenpick Hotel JBR | ||
| Country: | Dubai, United Arab Emirates | ||
| Start Date: | End Date: | ||
| Categories: | Real Estate Agents | ||
CONFERENCE DESCRIPTION
Consumer Experience And Service Excellence Summit And Awards is unlike other conferences of its kind as this platform never fails to provide first hand information and strategies that ensures best customer experience. This summit is going to be the perfect gathering for marketing executives, as well as professionals from communication, PR, customer service, sales, call centre, quality and loyalty where new ideas, experiences, groundbreaking strategies, innovation and implementation will be thoroughly discussed and debated.
Consumer Experience And Service Excellence Summit And Awards will ensure long term organizational growth by ensuring best customer management. Case studies and workshops are two strong pillars which will provide new dimension to the existing concept of customer management.
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Conference Programme
Day 1 Programme, 22-Apr-2012
Summary : Conference Starts with Registration And Refreshments discuss on Meeting The Demands And Expectations Of Increasingly Savvy And Evolving Customers In The Face Of Amplified Competition To Increase Engagement And Loyalty
08:30 AM - 09:00 AM
Registration And Refreshments
09:00 AM - 09:10 AM
Opening Remarks
09:10 AM - 09:50 AM
Meeting The Demands And Expectations Of Increasingly Savvy And Evolving Customers In The Face Of Amplified Competition To Increase Engagement And Loyalty
Ian Stewart, Director Customer Care Middle East & Africa, Nokia
09:50 AM - 10:30 AM
Bridging Diversity And The Differences In A Multi-Cultural Customer Base To Attract And Retain Customers in GCC Markets
Ahmed Habiba, Customer Marketing Manager & Sustainability Team leader, Henkel
10:30 AM - 11:00 AM
Morning Refreshments And Networking Opportunities
11:00 AM - 11:40 AM
Focusing Business Strategies On Customer Experience And Branding To Attract And Capitalise On A High Potential Market
11:40 AM - 12:20 PM
Advancing Corporate Communication And Customer Education As A Driver For A Holistic, Successful And Sustainable Customer Experience Initiative
Olivier Arnoux, Sofitel Worldwide
12:20 PM - 13:00 PM
Awards Ceremony
13:00 PM - 14:00 PM
Lunch And Networking
14:00 PM - 14:40 PM
What Does A Customer Experience Journey Entail And What Does It Mean To Customer Facing Executives In Enhancing It For Them
Syed Zia Islam, Head of e-Banking and Customer Experience, Dubai Bank
14:40 PM - 15:20 PM
How To Create A Customer Journey To Ensure Differentiation And Continued Loyalty
Olivier Arnoux, SVP Guest Experiences
15:20 PM - 15:50 PM
Afternoon Refreshments
15:50 PM - 16:30 PM
Navigating The Complexity Of Converging The OnlineOffline Experience: How To Ensure Continuity Of The Journey To Convert Engagement To Purchasing Behaviour And Sales
Noah Chancellor, Thought Leader, Coral Nate Organization
16:30 PM - 17:20 PM
Capitalising On Communication, Service Excellence And Brand Image Values To Deliver On Differentiation In Experience
17:20 PM - 0-1:0-1 AM
Close Of Day One
Organizer:
Tel:+(65)-(6)-4117777
Fax:+(65)-(6)-4117778
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