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CRM & Customer Intelligence Summit
| Venue: | Dubai Crowne Plaza | ||
| Country: | Dubai, United Arab Emirates | ||
| Start Date: | End Date: | ||
| Categories: | Business Services | ||
CONFERENCE DESCRIPTION
CRM & Customer Intelligence Summit will try to gather business professionals, IT leaders, etc to share knowledge and best practices on most pressing CRM, CEM as well as customer intelligence issues for effective operational outcomes. This two day summit is the manifestation of the growing needs which small and medium scale business enterprises are facing in terms of customer relationship management.
CRM & Customer Intelligence Summit will try to improve sells, service and marketing through various keynote sessions and introduction of dedicated workshops. Potential authors will get the chance to submit research finding and abstracts through poster and oral presentations.
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Conference Programme
Day 1 Programme, 04-Jun-2012
Summary : The conference starts with registration,discuss on critical capabilities in multi-channel campaign management.
08:00 AM - 09:00 AM
Registration & Welcome Refreshments
09:00 AM - 09:10 AM
Welcome remarks by Platinum Sponsor
09:10 AM - 09:30 AM
Keynote address by Guest of Honour
09:10 AM - 10:15 AM
OPENING DISCUSSION: Essential building blocks for successful Customer Relationship Management
10:15 AM - 11:00 AM
Falling in love with your Marketing, Sales and Service processes all over again
11:00 AM - 11:30 AM
Networking Coffee Break at the Solutions Showcase Lounge
11:30 AM - 12:15 PM
TECHNOLOGY DISCUSSION: The TOP 5 technology trends to disrupt CRM Architectures and Technology
12:15 PM - 13:00 PM
CRM strategy and metrics for securing Business Value
13:00 PM - 14:30 PM
Networking Luncheon
14:30 PM - 15:30 PM
Must-have analytic capabilities for more Intelligent Customer Relationships
15:30 PM - 16:00 PM
Improving the quality of your Customer Data: You know it makes sense
16:00 PM - 16:30 PM
Networking Coffee Break at the Solutions Showcase Lounge
16:30 PM - 17:30 PM
Critical capabilities in Multi-Channel Campaign Management
17:30 PM - 17:45 PM
Closing remarks by the Chairperson
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