Trade Shows » Conferences » Telecom Products » Singapore » Singapore » Minimizing Churn & Building Customer Profitability
Minimizing Churn & Building Customer Profitability
| Venue: | Amara Hotel | ||
| Country: | Singapore, Singapore | ||
| Start Date: | End Date: | ||
| Categories: | Telecom Products | ||
CONFERENCE DESCRIPTION
Telecom iQs Minimizing Churn & Building Customer Profitability is Asia Pacifics leading conference addressing key issues in churn management and customer retention, targeting the infocomm industry. The 12th Annual Minimizing Churn & Building Customer Profitability will also be focusing on branding and loyalty in the telecommunications industry.It is the best platform for experts to exchange insight and share their experiences in tackling churn and driving customer profitability through loyalty.Join us as we focus on three major conference themes:Implementing effective customer retention strategiesUsing segmentation tools to identify the different needs of the customerOptimizing the use of branding and advertising to increase customer loyaltyKey issues we will explore in 2012 include:Utilising churn management to increase customer loyalty and to leverage existing customer assetsOptimising the Customer Experience Management Implementing a customer segmentation strat
Contact OrganizerSHARE THIS CONFERENCE
Conference Programme
Day 1 Programme, 25-May-2010
Summary : The first day of the conference will be dedicated to the issues like: Creating customer loyalty by successfully cross-selling data service to voice-only customers, Increasing customer engagement and alternative touch points to manage churn risk etc.
08:15 AM - 0-1:0-1 AM
Registration And Welcome Coffee
08:50 AM - 0-1:0-1 AM
Opening Remarks From The Chair
09:00 AM - 0-1:0-1 AM
Case Study Of IM3: How PT Indosat Capture A New Market Segment
Fuad Fachoerrodin, Group Head of Integrated Marketing , PT Indosat, Indonesia
09:40 AM - 0-1:0-1 AM
Always Available: Using Various Channels To Stay Connected With Your Customer
Joy Y. Sanchez, Head, Customer Care Group, Smart Communications, Philippines
10:20 AM - 0-1:0-1 AM
SPEED NETWORKING - Speed Networking Will Enable You To Meet All Conference Attendees Within A Short Time And Ensure An Open Discussion Throughout The Conference
10:45 AM - 0-1:0-1 AM
Morning Tea And Networking Break
11:15 AM - 0-1:0-1 AM
Churn Management Case Study: 'One Solution Fits All'
Dr. John Brudenell, Consulting Director & CEO, Utelco Systems
11:55 AM - 0-1:0-1 AM
Smart Mobile: Acquisition & Churn Management In An Emerging Market
Thomas Hundt, CEO, Smart Mobile Cambodia
12:35 PM - 0-1:0-1 AM
Lunch And Networking Break
13:35 PM - 0-1:0-1 AM
Retention Without Cost: Offering Value-Added Services Through Shrewd Partnerships
Juinita Senduk, Head of Customer Relationship Management, PT Mobile-8 Telecom
14:15 PM - 0-1:0-1 AM
Retaining Customers And Turning Them Profitable With Social Intelligence
Sari Aapola, VP, Product Management, Xtract
14:55 PM - 0-1:0-1 AM
Afternoon Tea And Networking Break
15:25 PM - 0-1:0-1 AM
Sustaining Customer Lifecycle And Maximising Their Lifetime Value
Laszlo Barta, Deputy CMO & CRM Director, Grameenphone
16:05 PM - 0-1:0-1 AM
Leveraging On Good Customer Service & Experience To Retain Subscribers
Per Brogaard, Head of Strategy & Project Office, Digi, Malaysia
16:55 PM - 0-1:0-1 AM
Closing Remarks From The Chair
17:05 PM - 0-1:0-1 AM
Close Of Conference Day One
Organizer:
Tel:+(65)-(6)-7229388
Fax:+(65)-(6)-2242515
RELATED CONFERENCES
International Conference on Communications and Telecommunications Engineering
Start Date: 04-JUL-13 End Date: 05-JUL-13
Venue: River View Hotel Singapore,
Country: Singapore, Singapore
Featured Trade Shows
InfoComm India
17 - 19 September 2013
(Mumbai, India)
Convergence India
21 - 23 January 2014
(New Delhi, India)