Insurance Underwriting and Claims Management Asia

Day 1 Programme, 15-May-2012

Summary : The conference starts with registration,discuss on exploring strategies to handle small ticket high frequency claims in health optimization through cooperation between claims managers and underwriters.

08:10 AM  -  08:50 AM
Registration and Welcome Tea

08:50 AM  -  09:00 AM
Chairman's Opening Remarks

09:00 AM  -  09:40 AM
Underwriting for Directors' and Officers' (D&O) Liability Insurance Effectively to Increase Customer Penetration and Satisfaction
Michael Duncan, Chief Underwriting Officer, Asia Pacific, Zurich Financial Services

09:40 AM  -  10:20 AM
Pain and Gain Lessons Learned from Managing the Implementation of Automated Motor Insurance Claims System
Paul Wilsonc, Vice President ,Personal Lines Claims, Chartis Asia Pacific

10:20 AM  -  10:40 AM
Speed Networking

10:40 AM  -  11:00 AM
Morning Refreshments and Networking Break

11:00 AM  -  11:40 AM
Evaluating the Perception of 'High Risk' and Challenges It Poses to Motor Underwriters
Fazlur Azmi Abd Malek, Vice President, Personal Lines, Chartis Malaysia Insurance Berhad

11:40 AM  -  12:20 PM
Exploring Motor Claims Management Strategies to Prevent Fraud and Shorten Claims Cycle
Thinesh Subramanian, Senior Manager, Kurnia Insurans Berhad

12:20 PM  -  13:20 PM
Lunch and Networking Break

13:20 PM  -  14:00 PM
Panel Discussion: Moving Forward the Online Purchasing Platform in Motor Insurance and Its Implications for Claim Managers and Underwriters
Nicolas Faquet, Chief Underwriting and Claims Officer, Direct Asia Insurance

14:00 PM  -  14:40 PM
Developing Innovative Strategies to Manage Changing Customers' Life/Health Claims
Karen Janes, National Manager, Underwriting, TAL Australia

14:40 PM  -  15:20 PM
Examining the Impact of Rising Medical Cost, Changing Customer Preferences and Ageing Population on Life Underwriting in Asia
Jeff Cook, Head of Life and Health Underwriting, Asia, Swiss Re

15:20 PM  -  15:50 PM
Afternoon Refreshments and Networking Break

15:50 PM  -  16:30 PM
Practical Examples - Exploring Successful Strategies in Underwriting Juvenile Cover and Claims Management
Dian Budiani, Vice President, Life Administration, PT Prudential Life Assurance

16:20 PM  -  17:10 PM
Roundtable Discussion: Exploring Strategies to Handle Small Ticket High Frequency Claims in Health Optimization through Cooperation Between Claims Managers and Underwriters

17:10 PM  -  17:20 PM
Chairman's Closing Remarks

17:20 PM  -  00:00 AM
Close of Conference Day One

Day 2 Programme, 16-May-2012

Summary : The conference starts with registration,discuss on how to mitigate risks posed by unprecedented catastrophes.

08:10 AM  -  08:50 AM
Registration and Welcome Tea

08:50 AM  -  09:00 AM
Chairman's Opening Remarks

09:00 AM  -  09:40 AM
Managing Liability Insurance for China Products Key Underwriting and Claims Management Strategies to Mitigate Losses and Manage Fraud
Lu Qin, General Manager, Director, Swiss Re (Beijing Branch)

09:40 AM  -  10:20 AM
Effectively Resolving Disputed Liability Issues in Claims: Measures to Mitigate Losses While Retaining Customer Loyalty
John Pyall, International Claims Coordinator, Asia Pacific, Munich Re

10:20 AM  -  10:50 AM
Morning Refreshments and Networking Break

10:49 AM  -  11:30 AM
Mitigating Losses and Preventing Fraud in Liability Insurance the 1+1>2 Effect When Claims Managers and Underwriters Work Hand-in-Hand
Francis Nob, Head of Claims, UCPB General Insurance Company

11:30 AM  -  12:10 PM
Streamlining Claims Processes to Facilitate Prompt Decisions and Turnarounds

12:10 PM  -  13:11 PM
Lunch and Networking Break

13:10 PM  -  13:50 PM
Successfully Identifying and Preventing Fraud Through Fraud Indicators and Claims Pattern Analysis in Work Injury Compensation (WIC) Claims
Dr Victor Kuk, Regional CEO, Southeast Asia and Greater China, AXA Asia General Insurance

13:50 PM  -  14:30 PM
Examining Claims Management Strategies to Resolve Large and Complex Property & Casualty Claims
Michael Misurelli, Executive Vice President, Chief Claims Officer, Chartis Insurance (Japan)

13:30 PM  -  14:10 PM
How to Mitigate Risks Posed by Unprecedented Catastrophes
Frans Sahusilawane, President Director and Chief Executive Officer, PT Asuransi MAIPARK Indonesia

15:10 PM  -  15:40 PM
Afternoon Refreshments and Networking Break

15:40 PM  -  16:20 PM
Balancing Automation and Manual Handling the Path to Operational Efficiency, Cost Effectiveness and Customer Satisfaction
Pedro P. Benedicto, President- , Republic Surety & Insurance Company

16:20 PM  -  17:00 PM
Underwriting Operations Managing Risk and Enhancing the Value in your Underwriting Data

17:00 PM  -  17:20 PM
Chairman's Closing Remarks

17:20 PM  -  00:00 AM
Close of Conference Day One