Water Reform:Customers, Competition & Conservation

Day 1 Programme, 04-Jul-2012

Summary : The conference starts with registration,discuss on developing cost-effective, local solutions: the business approach to catchments.

09:05 AM  -  09:10 AM
Welcome address by Marketforce

09:10 AM  -  09:15 AM
Chairman's opening remarks
Bill Easton, Economic Advisory Director, Ernst & Young

09:15 AM  -  09:35 AM
Keynote Address: Developing the Water Bill: progress and priorities for 2012
Sonia Phippard, Director, DEFRA, Biography

09:35 AM  -  09:40 AM
Questions

09:40 AM  -  10:00 AM
Reshaping the cultural mindset: companies and customers in an evolving industry
Steve Mogford, Chief Executive Officer, Biography

10:00 AM  -  10:20 AM
Driving change in a water-stressed area: safeguarding the future
Richard Flint, Chief Executive Officer, Biography

10:20 AM  -  10:40 AM
Lessons from energy
Richard Postance, Partner, Ernst & Young, Biography

10:40 AM  -  11:10 AM
Panel Discussion: Refocusing the Water sector: regulatory incentives for a customer-focused future
Steve Mogford, Chief Executive Officer, Biography

11:10 AM  -  11:35 AM
Refreshments

11:35 AM  -  11:55 AM
Regulatory Update: How will Ofwat use markets to deliver sustainable water and a fair deal for customers?
Sonia Brown, Senior Director of Markets and Economic, Ofwat

11:55 AM  -  12:00 PM
Questions

12:00 PM  -  12:20 PM
Analysing the Government's proposals: how realistic is effective competition

12:20 PM  -  13:00 PM
Panel Discussion: Removing the barriers to retail competition: how effective will the White Paper be
Mark Powles, Chief Executive, Biography

13:00 PM  -  14:10 PM
Lunch

14:10 PM  -  14:15 PM
Chairman's opening remarks
James Close, Partner,, Ernst & Young

14:15 PM  -  14:35 PM
Addressing affordability: building on the White Paper's suggestions
Phil Wickens, Head of Charging and Retail Finance, Biography

14:35 PM  -  14:55 PM
The heart of the business Improving customer service in an outcome-based age
Jeremy Downer, Head of Customer Services, Sutton & East Surrey Water

14:55 PM  -  15:15 PM
Advisory Session

15:15 PM  -  15:25 PM
Questions

15:25 PM  -  15:50 PM
Peer-To-Peer Discussion: Making the most of sustainability: new opportunities in customer interaction

15:50 PM  -  16:00 PM
Feedback

16:00 PM  -  16:25 PM
Refreshments

16:25 PM  -  16:45 PM
CASE STUDY: developing cost-effective, local solutions: the business approach to catchments
Martin Ross, Environmental Manager, Biography

16:45 PM  -  17:25 PM
Panel Discussion: Putting a price on secure water: how much will companies and their customers pay?
Dr Tony Ballance, Director, Regulation and Competition, Biography

17:25 PM  -  00:00 AM
Chairmans closing remarks and end of conference